Resetting Your Password
To reset your password in Join, navigate to app.join.build, enter your email address, click Forgot password?, and follow the reset link sent to your inbox. The full step-by-step process is outlined below.
- Navigate to app.join.build.
- Enter your email address and click the Continue button.
- Click the Forgot password? link.
- Double-check that the email address is correct and click the Continue button.
- Navigate to your email and open the email from Support@join.build (if you do not see the email, check your spam folder).
- Click the Reset password button (it will open a new tab).
- Enter the new password.
- Re-enter the new password.
- Click the Reset password button.
- Navigate back to app.join.build, enter your email address and new password, and click Continue to log in to Join.
Note: If your company uses Single Sign-On (SSO) to log into Join, your account doesn't have a password, so you can't reset it.
Still having trouble logging in?
- Make sure you are using a supported browser.
- Try a browser hard refresh using Ctrl+Shift+R at the same time.
- Try clearing your cache and cookies.
Need Help?
Reach out to us at support@join.build for assistance.